About Our Grapevine Team
Our Community is Our Priority
Washburn Air has a long history of family-oriented service. Our company was founded in 1960 by David Washburn and has remained a locally owned, small family business, big enough to handle all of our community’s HVAC related needs.
At Washburn Air, we went into the HVAC industry with one clear goal in mind – to help our friends and neighbors in the Grapevine community gain access to quality services that they can trust from respectful and qualified professionals. Now, over 60 years later, we’re still a company that prides ourselves on putting customers first. Our primary concern is always your comfort and satisfaction, and we’ll go above and beyond in pursuit of that goal.
A Higher Level of Service
Our HVAC technicians never settle for average, and we hold ourselves to high standards for the sake of your comfort. We believe that getting your heater, air conditioner, or ductwork serviced shouldn’t be a stressful experience. When you trust us to solve your home climate problems, you can rely on us to respond to all of your messages promptly and provide you with the solutions you need. Our technicians will always respect your time and your home, and do everything we can to make sure your loved ones are safe and comfortable 24/7.
What Sets Us Apart:
- Responsiveness – We’re always prompt in our services, and you can count on our technicians to be there exactly when you need us, and not a second later.
- Quality – You won’t have to worry about haphazard repairs or incorrect installations, because our technicians always make sure the job gets done the right way.
- Community – Our local Grapevine community is important to us, and we always strive to give back in any way we can, whether that’s through our heating and cooling services or our community involvement initiatives.
- Resources – We’ve made sure we’re never lacking in tools, equipment, or knowledge; our team may deliver the level of personalized care that only a small business can provide, but we have resources on par with big-name HVAC companies.
No Upsells or Hidden Fees
A lot of HVAC companies these days work on commission. This encourages their technicians to push you towards services you don’t really need, wasting your time and money. We don’t do that at Washburn Air. All of our technicians are salaried, and their only goal on the job is to make sure your needs are met. Plus, all of our pricing is completely transparent. We’re always honest about what parts we’re using and how much they cost, so you can always trust that you’re not being overcharged.
Our Team is At Your Service
As Grapevine’s local HVAC professionals, we’ve made it our mission to ensure none of our neighbors need to face the temperamental Texas weather alone. We’ll have someone ready to take your calls 24 hours a day, 7 days a week, 365 days a year. Whether you need a new air conditioner installed, your air ducts cleaned, or an update to your smart home technology, our team is always ready to provide you with the help you need. Through extreme temperatures, poor air quality, and anything else mother nature throws at you, Washburn Air is your partner in maintaining the ideal indoor environment.
Quick With Quality
It can be frustrating to have home services companies in your home. The other guys make scheduling complicated, don't show up on time, and don't provide quality service when they do. Our goal is to make the process simple. We respond quickly and get the job done right so you never have to worry with Washburn.
We're Just Like You
After having many poor experiences with HVAC companies, our owners decided the industry needed to change. At Washburn, we aim to serve customers the way we've always wanted to be served. We know how it feels to get poor service, that's why our customer service is always top of the line!
No High-Pressure Sales Tactics
Our technicians are hired to help you, not sell you. Our team is salaried and they don't make a commission for up charging you. We want to earn your business because we have your best interest in mind. We won't sell you products and services you don't need.
Truly Transparent Pricing
We have very clear and easy to understand pricing. We charge for the parts, the labor, and a service charge. We want to build a relationship with all of our customers and believe that being honest and straight-forward is the best way to make it happen.