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Reviews

Proudly Serving Our Community Since 1960

No service company stays in business for over 60 years through sub-par service. At Washburn Air, we pride ourselves on delivering the high level of service that our community deserves, and we work tirelessly to ensure that our customers always receive the best of the best. From basic tune-ups to major installations and beyond, we approach every job ready to give 101% to ensure it’s completed to your satisfaction, and that you get results that exceed your every expectation.

This dedication to serving our community has earned us quite a few loyal customers over the decades. Browse through the testimonials below to see just what our team is capable of. With services as genuine, trustworthy, and reliable as the ones provided by our licensed local technicians, we’ve received our fair share of rave reviews!

Ready to see for yourself what the Washburn Air team is capable of? Call (972) 945-7464 or contact us online to schedule your appointment with our technicians!

  • Very Impressed With the Company
    Very impressed with these guys. Their technicians are always so respectful and polite. They’ve arrived quickly each time I’ve called them out. Their pricing is better than others I’ve used as well.

    - Adrienne W.

  • Above & Beyond Service
    Excellent! Have used them for more than 10 years. Techs are not paid on commission. That should tell you something.

    - Tom C.

  • Fast And Efficient Service
    Wow, am I glad I discovered Washburn. Two super polite guys showed up right on time...and I mean on the dot. They kept me informed about our issue — actually explained it so even I could understand it — and fully explained the repair options. I was so impressed that I signed up for their service plan on the spot. The repair was fast and effective. No need for me to look any further for my HVAC resource.

    - Jeff W.

  • Extremely Satisfied
    Jason came out to my facility today and fixed a unit in a flash for us. He also took the time to explain why we kept having these issues which were super helpful. He and Lil' Dicky who come up here are super personable and informative. Highly recommend.

    - Kricket S.

  • Excellent Customer Service!
    On Sunday, the AC System malfunctioned for a short period of time. I called Washburn and even though it was on a weekend, Tommy called me back and we ran through some steps on the phone. He also scheduled a tech appointment early the next morning. This is Excellent Customer service in that they took the time to respond quickly and begin to help us. Today, Scott came out and checked out the entire system, explaining every detail of the operation, etc. I've been a Washburn Customer for 9 years now and they have the absolute best technology and Customer service possible. Thanks to them for their expertise and care. I highly recommend them!

    - BDavis M.

  • Very Reliable
    My family has used Washburns for over 20yrs now. They are the only heating and a/c professionals I will call to service my home.

    - Deborah D.

  • Super Fast & Very Friendly
    Great company! We had our 2 a/c units tuned up this summer and they were just a dream to work with. No trying to sell us anything like other repair places have done in the past. The crew was super fast & very friendly. I highly recommend them.

    - Adrianne P.

  • Great People
    I can highly recommend their company for any A/C or heating needs. They took care of our service and did not try to push any extras on us. Great people!

    - Glenn W.

  • Honest Work
    Shawn arrived promptly, masked, gloved, and was ready to go. He did an excellent job on the seasonal tune-up and freon replacement. Gave us honest feedback too. We have older units so we need them to go as long as they can.

    - Diane H.

  • Answered All Questions!
    Have been using Washburn Heating and A/C Service for several years. Arrive at the assigned time and are honest and reputable. Answered my questions. They are the ones I call to check out my system before I turn my A/C on each summer. They keep my system running. Highly recommend it to my friends and family.

    - Kathy W.

  • Highly Recommended
    Shawn was super honest and friendly and went above and beyond to get my a/c system up and running. Michelle was awesome and went out of her way to try and get me same day service. Great overall experience with Washburn.

    - Roberto G.

  • Arrived on Time
    Arrived on time and while Shawn was inspecting the attic unit his partner was cleaning the outside unit w water. Listened to a couple of concerns and checked to allay my fears of a problem that did not exist. Highly recommend them!

    - Dennis H.

  • Overall Great Experience
    We just had a great experience with Washburn Air. They were extremely professional, on time, and very friendly. They used shoe covers which were very considerate. We used a different service company for years and only now did we find out that we were low on coolant. Altogether it was a great experience and we can highly recommend Washburn Air to anyone.

    - Tobias S.

  • Helpful and Professional
    Joe Washburn has been taking care of my mother-in-law's HVAC needs for 20+ years. He is honest, helpful, and is reasonable with respect to the cost of service. He will do only those repairs that are needed and not try to upgrade your equipment or repair for things not required at the time. He uses only quality products. Try Washburn HVAC Service and I know you will appreciate Joe as we do. He will earn your five-star review as well. Regards, J/L for Marie.

    - James E.

  • Prompt Service
    The previous owner of our house referred us to Washburn Heating and A/C in 2000, and we’ve exclusively called upon Joe ever since. He’s quick to respond to phone calls/emails for service and arrives on time. Most recently, he took care of a warranty claim on a thermostat and promptly replaced it - no charge or hassles.

    - Barbara E.

  • Honest Work
    Washburn Heating & A/C is a top-notch company. In October of 2018, Joe and his team installed a new a/c-furnace system for our home. They did a great job, were quick and efficient. Washburn has been servicing our system for many years and has always been very prompt in responding to our requests for service and have been up-front and honest about our system needs and costs. I highly recommend Washburn Heating and A/C.

    - Pamela H.

  • Excellent Friendly Service
    Excellent friendly service. They didn’t try to oversell me on an AC unit that I didn’t need but one that I could get good value from now. I highly recommend them.

    - Barak R.

  • Above & Beyond Service
    Washburn Air went above and beyond for us. We had two different companies look at our issue, and neither one of them could solve the problem. One suggested we purchase an entirely new unit. Washburn Air was able to troubleshoot our system's issues and fix them for a fraction of what a new system would have cost. So thankful for their expertise in Trane systems and their honesty and hard work!

    - Colly B.

  • Amazing Crew
    Joe is amazing! He spent hours in my hot attic and is a problem solver extraordinaire. Always a quick response from these guys- which is much appreciated in Texas. Professional, friendly, honest. I am a customer for life!!! Thanks, Joe!

    - Francis B.

  • Friendly Staff
    Texas heat is no joke. So when we called we received a quick response and a fast, accurate fix. Thanks so much for getting us cool again! Our dogs appreciate it too!

    - Lacey H.

  • Awesome Company
    Joe is so awesome!!! My office ac went out, he came out and fixed it within 3 hours. Then the next morning, it wasn't working again, he was here within 2 hours. The problem was a different part but he did not even charge me for the service call. Thank you Joe was your quickness and your great customer service!!!!

    - Vickie R.

  • Honest and Upstanding
    We have been using Washburn for 10 years in 2 different houses. The first house had a very old unit and these guys helped us hang onto it well past its life. They always make it out super quick - relative to other places we have called. They are honest and upstanding. I wouldn't use anyone else. Highly recommended!

    - Chris B.